Auto Insurance Claims Management System

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Auto Insurance Claims Management System

The client is a Legal Defence company for bikers in the UK. They offer services like claim generation, servicing, repairs, custom paintwork, motorcycle Transportation Service, Accident Assistance and more. For over 12 years the client has been the motorcycle claims service provider of choice for insurers and brokers across the country. DreamzTech got the opportunity to develop an enterprise intranet application for Accident Assistance for motorcycles. It was developed using the latest technologies for speed, reliability and voluminous data handling features.

Business Problems

The client was facing the following challenges in their insurance business.

  • Lack of a paperless system for filing a claim statement.
  • Claims were getting void due to missing information arising from human errors.
  • Entering instructions for a claim was a lengthy manual process.
  • A digital platform for repair tracking and cost estimation was not there.
  • A disjoined logistics system for managing pickup/delivery vans.
  • Lack of a fleet management system for substitute vehicle.
  • The customer needed a platform for managing Salvage and Auctions.
  • No CRM system was available in the market that could cater to their business.

SOLUTIONS WE PROVIDED

The customer enjoyed the following benefits through the solution provided by team.

  • A tailored enterprise application catering to the claims life cycle.
  • An automated system that accepts claim requests via email and prompts to enter all required information.
  • Intuitive, mobile-responsive user interface for pulling data or entering information.
  • Cost estimation and repair tracking for tool complete with workflow.
  • An end to end logistics system for pickup and delivery of the insured vehicle.
  • Application caters to loss of use coverage with a fleet management system.
  • The business can salvage a repaired vehicle or put it up for auction.
  • A complete CRM for client communication, task assignment, and helpdesk.

Approach from DreamzTech

As the customer ventured into their digital transformation journey they sought support from a software partner with expertise in the areas of new-age technology, consulting and Insurance. DreamzTech got the opportunity to architect an enterprise application with computerized workflows, modern user experience, unified tracking tools, and business insight.

asset management system ANALYSIS

DreamzTech engaged Business Analysts and SMEs to interview client stakeholders and define workflow, user roles and functionalities needed. These were then compared with the market competitors to determine best practices. Pain points and solutions were planned.

digital ad platform PLANNING

The architects from DreamzTech analyzed requirements to determine Technology to be used, database structure, data flow, and microservices. The project was broken into several phases with high priority business requirements included in the initial phase.

b2b travel portal DEPLOYMENT

Our team comprising Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for 20 months following Agile methodology for technology implementation. The application has been running successfully since its launch in early 2017.

Services We Provided

THE BUSINESS BENEFITS

DreamzTech helped the client meet the growing demands of their customers and keep up the pace with evolving technologies and evolving business strategies. As of today, the client has successfully processed thousands of claims for motorcycle accidents since 2017. It has made a name for itself in the motor insurance mediation business across the United Kingdom. They have expanded their business by optimum usage of their existing manpower.

PROVIDERS

80+ Insurance providers.

The company processed claims with over 80 providers.

CLAIMS

200K+ Claims processed.

Over 200k claims have been processed successfully using the solution.

FLEET

800 Assistance fleet.

To supply an alternative vehicle to customers when their motorcycle is under repair.

Key Application Features

The application developed by DreamzTech merges claims management with fleet management, CRM, cost tracking and salvage and auctioning tool. This unique unified solutions proved to be a huge success for the client.

automated oil changeCLAIM GENERATION

Email parser to identify and create claims from customer emails. Claims can be manually added.

fleet management -asset managementCLAIM INFORMATION

Create instructions against claims. Add motorcycle, client and all relevant info for smooth processing.

asset order manageFLEET TRACKER

Tracking of motorcycles that are provided to customers when their motorcycle is under repair.

automated oil changeLOGISTICS

Management of vans and driver assignments for HD and RC jobs.

fleet management -asset managementFLEET MANAGEMENT

Management of motorcycle specs and facility in which substitute motorcycles are stocked.

asset order manageHD AND RC

Create and manage Hire Delivery (HD) and Repair Collection (RC) services for customers.

asset management systemREPAIR TRACKING

Add and assign repair work. Enter instructions. Process repair work. Determine salvage or auction.

digital ad platformOFFER ANALYTICS

Important analytics like total quantity, avg cost, remaining shelf life, etc for offers are displayed.

b2b travel portalDEALLOCATION

Complete repairs, send for delivery. Once delivered, deallocate the motorcycle to complete the cycle.

asset management systemCOST ESTIMATION

An estimation system for repair works. Look up predefined costs for various repair services.

digital ad platformEMAIL LETTERS

Manageable email templates for various purposes can be created. It can be sent by dynamic population of fields.

b2b travel portalAUCTION

Put up the motorcycle for auctioning, enter received bids, update status and mark motorcycle as sold.

asset management systemEMAIL SERVICE

In app email service that keeps track of emails sent. It can be mapped to claims/case IDs.

digital ad platformPERMISSION MANAGEMENT

User management and permission system for internal employees of all departments.

b2b travel portalDEPOSIT MANAGER

Entry system for money deposits against Hire Delivery service availed by a customer.

asset management systemHOLIDAY PLANNER

Employees mark holidays on the calendar. Dependent departments and users notified.

digital ad platformCALL BACK

A complete trail of all work dependencies and assignments with the ability to manage.

b2b travel portalCONTACT MANAGER

Management of contacts of companies, industries, customers.

asset management systemHELP DESK

Processing, escalation and resolution portal for problems faced by workers in repair facilities.

digital ad platformMOBILE WORKSHOP

Mobile app for workshop personnel to inspect motorcycle and enter an estimate for each repair work.

b2b travel portalSALVAGE

Mark motorcycle as ready for salvage. Ship the motorcycle update status and keep track of receipt.

Technology Overview

USER INTERFACE:

HTML5

CSS 3

Bootstrap

Jquery

BUSINESS LOGIC:

C#

ASP.Net

MVC5

RESTful API

DATABASE:

MS SQL

OTHER TOOLS & TECHNOLOGY:

GIT

JIRA

Android Studio

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