Beauty & Salon Appointment Booking Solution

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Beauty & Salon Appointment Booking Solution

Our client is one of the renowned beauty & spa company in the USA. They provide on-location beauty solutions with the help of their professional hair and makeup team for different occasions. Dreamztech has provided the client with a Progressive Web App(PWA) solution by replacing the existing native app. The new PWA solution has fixed all the pre-existing native app bugs and provided the client with integrations for new features. The platform is designed for the artist, customers, and admin user types. The solution provided an easy to use and integrated platform for all the users to avail all the features offered by the client. Dreamztech is providing support to the client to date.

Business Problems

The client was facing the following business problems prior to implementation.

  • The existing native app had a high maintenance cost and was less user-friendly.
  • The customer booking system over the call didn’t have any queue system which resulted in fewer appointment bookings thus resulting in revenue loss.
  • In the existing app, only one artist had the option to cash out or add services in the case of group bookings.
  • In the case of group bookings, anyone apart from app users were not able to pay for services or choose a service.
  • Booking notification through SMS or app was not available in the existing platform.

SOLUTIONS WE PROVIDED

The customer enjoyed the following benefits through the solution provided by team.

  • We converted the native app into a Progressive Web App resulting in less maintenance cost and better user engagement.
  • We added a feature of a waitlist for over the call bookings resulting in better customer retention and booking management.
  • We implemented an option where all the artists could add services and cash out for themselves and others in a group booking.
  • The solution provides the booking of customers a shareable link through which other members of the group booking can directly pay for themselves.
  • We have implemented a notification system that notifies the customer about booking through SMS and app. It also sends reminder notification one week prior to the appointment date.

Approach from DreamzTech

The client wanted their existing web app to be more user friendly as well as add new features. After proper analysis, planning and deployment DreamzTech provided the client with the PWA solution where all the user features were integrated into a single functional platform.

Manufacturing ERPSCOPING & ANALYSIS

The business analyst engaged with the client stakeholders to understand their ideas & the features they wanted to fix or implement. The architects from DreamzTech analyzed the existing website and analysis of the workflow was done after detailed discussions with the client.

Manufacturing ERPPROJECT MANAGEMENT

After a detailed analysis of the project, architects analyzed the technologies to be used, database structure, data flow, and microservices. Consideration for data migration was planned. The project was divided into different phases depending on priority business requirements.

Manufacturing ERP DEPLOYMENT

Our dedicated team comprising Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for more than 2 years following Agile methodology for technology implementation. Data migration was done successfully. Due support was provided and continued to date.

Services We Provided

THE BUSINESS BENEFITS

DreamzTech has developed a PWA solution for the client which provides the customers and artists a platform to book appointments for different occasions. The solution has reduced the maintenance cost for the site. Features like waitlist option, split payment option and notification ensured better customer engagement to the platform and increased revenue. The introduction of the unavailability option for artists has made the booking process user friendly. The revamped user interface ensured better user experience resulting in increased booking, client retention, and revenue.

Key Application Features

The beauty & salon platform owned by the client constitutes several Solutions and Services. All challenges in complexity were overcome by DreamzTech and the following modules were delivered.

best erp for manufacturing industry Appointment Management

Customers can pre-book and view appointments in the app. Artists can view the bookings against their names. The admin can view all the appointment details for every artist as well as every customer.

asset management systemManage Profile

Users can manage their contact number, profile picture, phone number and payment card details from this option in the platform. Users can add their card details here for making future transactions easier.

manufacturing erpUnavailability Management

Artists can specify their unavailability on the app calendar for a specific day, week or month. During the appointment booking, customers or administrators will be able to view the dates of the unavailability of an artist.

manufacturing ERPTrial & Group Booking

Customers can book an appointment for trial purposes for one customer. Customers can book an appointment for one member or group appointments are also available.

manufacturing erpCashout Option

For group appointments, customers can split the payments of the services provided as per their convenience through the shareable payment link. Customers registered to the platform can pay via a card that can be linked with the account from My Profile.

b2b travel portalBeauty Tips

Users can view different beauty tips articles uploaded in the platform under this menu. Admin has access to edit articles or tips on the platform.

digital ad platformBilling Management

Admin can generate a bill and view all previous bills for each service under this option. The bill for customers has availed service details and respective charges. A separate bill for artists can be generated which consists of artists’ percentage details.

manufacturing erp systemWait List

For over the call bookings waitlist option is available. Admin can list down all the call bookings under the waitlist category and at the end of the day, the admin can confirm all the bookings after checking the availability of artists and dates. This ensured better management of bookings and reduced customer loss.

b2b travel portalPayout Management

Admin can view all the billing or payment history for artists and customers and generate a report for payment histories for a specific time period for every artist. This helped the admin to manage the payout of the artists very easily.

 manufacturing erp systemDigital Service List

Users can view details of services available and their price on the app. The admin has access to add or remove any service and alter the pricing of all the services.

digital ad platformAdmin Dashboard

Admin dashboard has all the details of customers and artists along with the option to add or delete users and booking appointment options on behalf of a customer.

b2b travel portalNotifications

Notifications are generated and sent to users on confirmation of appointment through SMS. one week prior to appointment a reminder notification is also sent to users through SMS.

digital ad platformGet Direction

Artists can view the location map of their current booking and map to get direction to reach to the client location..

manufacturing ERP solutionBooking Calendar

Artists can schedule their availability dates and time on the booking calendar for a specific day, week, month or whole year along with edit option. Customers can choose artists according to their availability during booking an appointment after checking the booking calendar.

manufacturing erp solutionArtists

Customers and admin can view the details and expertise of each artist registered on the platform from this option.

Technology Overview

USER INTERFACE:

HTML5

CSS 3

Bootstrap

Angular JS

BUSINESS LOGIC:

PHP

Restful API

DATABASE:

MySQL

OTHER TOOLS & TECHNOLOGY:

GIT

JIRA

PWA

Avochato

Authorize.net

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