Call Center Application

Dreamztech provided a modular, secured, and easy-to-use web based call center application with Social Media Integration. The solution offers functions like Inbound call tracking, Lead Management, Marketing Automation,Automated Text Messaging systems. It has Cross platform integration that is integrated with 3rd party CRM and legacy systems.

Important features of the product

Lead Management
Automated Text Messaging
Marketing Automations
Inbound Call Tracking
DialPad, Social Media Integration

CONTEXT

We have delivered high-quality call Center Solutions which comes integrated with Lead Management, Automated Text Messaging and Marketing Automations modules.

SOLUTION

Functional Features:

Lead Management :

This application supports lead providers integration. Lead Provider Integrations includes reputed companies like: Lowermybills, LendingTree, LeadPoint, Bills.com, ReallyGreatRate, Quinstreet, SmartQuite, and many more.

Automated Text Messaging :

Users can trigger a welcome text for every new incoming lead, from any source. They can send customized text messages based on the lead’s status or call results. They can even send text messages to the leads by using their preferred intervals.

Marketing Automation :

Call center application’s Marketing Automation system helps users communicate the right messages to the right audience. It even supports existing sales pipelines, improves customer retention and increases revenue.

Inbound Call Tracking :

This functionality makes sure that the inbound leads/calls have been met with desired responses. It provides fast, friendly responses with the help of social integration and optimal sales queues.

Social Media Integration :

Social media integration from Ricochet’s Social Links gives the clients instant access to LinkedIn profiles. It allows them to access details like photo, company, job title, and location of the leads. In seconds, they can have useful customer information at their fingertips and plan common interests for their conversation.

Dial Pad:

Custom virtual onscreen Dialpads are given to users for better UI experience and enhanced security.

Admin Panel:

Admin can see and manage all data and pages from the admin panel. User statistics can be seen and managed by the administrator through the admin panel.

SCREENSHOTS

OTHER PROJECTS

b2b E-commerce Portal

We have provided a complete new look with modern interactive and intuitive design which is also easily customizable for different brands at any point and rebuilt legacy system to make the ordering process much smoother with the best performance.
Full Case Study