Car Seat Cleaning Service App

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Car Seat Cleaning Service App

In this era, it is essential for any business to turn digital. Online businesses reap benefits like 24×7 presence, improved client service, cost savings, faster and better services, better customer retention and so on. DreamzTech got the opportunity to work with a client who was looking to bring their car seat cleaning services to the digital platform. The client is a recognized sanitizing service provider in many large cities across the US. We transformed their business by providing a customized appointment scheduling tool along with branding and marketing opportunities.

Business Problems

The client was facing the following business problems prior to implementation:

  • Lack of an online presence for the entire business/brand.
  • Customer retention was not steady and involved manual processes.
  • The promotion of brand and business was highly expensive.
  • Showcasing of services was dependent on employees.
  • Haphazard bookings and cancellations. Customers had to be denied services.
  • Customers remained unaware of seasonal discounts/benefits.

SOLUTIONS WE PROVIDED

The customer enjoyed the following benefits through the solution provided by team.

  • A holistic marketing and branding solution complete with websites and mobile apps.
  • Customers can now install the mobile app and use it for future service requests.
  • An SEO friendly website backed by SEO settings with business-relevant content.
  • Customers made aware of all services as they book service of their preference.
  • Ability to schedule services dynamically for different cities. Booked slots auto closed.
  • Discount coupon code module developed to solicit customers.

Approach from DreamzTech

The customer wanted to expand their car seat cleaning services by tapping the potential online market. Since this activity would result in a tremendous change in business operations, the customer sought assistance from an IT partner with experience in technology and business domain. DreamzTech got the opportunity to develop a scheduling and booking solution for the client.

asset management system CONSULTING

DreamzTech engaged an onshore Project Manager to consult the client and understand their entire business process and workflow of employees. Offshore Business Analyst laid out the entire application flow from backend and frontend to promotions.

digital ad platform PLANNING

DreamzTech’s business analysts interviewed the client to create user stories. We studied the current market trends and competitor applications to come up with USPs for the application to be developed. Technology, architecture, and platforms were determined.

b2b travel portal DEPLOYMENT

API, web developer, app team and JS experts worked together to deliver the project in a span of just 3 months. Core modules were identified and developed first with the rest of the application built on them. All issues from UAT and post-production were resolved for free within the warranty period.

Services We Provided

THE BUSINESS BENEFITS

DreamzTech helped the client have a solid online presence and gave their business and an edge over competitors by the implementation of the latest technology and faster workflow.
The app has been a huge success for the client resulting in the highest number of bookings in years, higher customer retention and partnership requests from several larger businesses.

Key Application Features

The appointment scheduling software developed by DreamzTech is packed with features that are easy to manage for the business and easy to use for end customers.

automated oil changeWEB AND MOBILE

Marketing website and native mobile app with easy appointment booking steps.

fleet management -asset management SCHEDULING TOOL

Platform admin can schedule slots in any way they want for different cities of operation.

asset order manage INSTANT SIGNUP

Instant signup with the Mobile number and SMS code and fastest checkout process.

automated oil changeMANAGE SERVICES

Create and manage services with cost and discounts. Add descriptions to educate consumers.

fleet management -asset managementNOTIFICATIONS

Push notifications and SMS for booking confirmation, upcoming appointments, and refunds.

asset order manage MANAGE COUPONS

Create and publish coupons worth any percentage discount. Have coupons used once or several times.

asset management systemPAYMENT OPTIONS

Apple Pay, Google Pay, and Venmo Pay were included among other digital payment options.

digital ad platformCANCELLATIONS

Requests can be easily canceled from the app. Cancellations within 24 hours before service is chargeable.

b2b travel portal DATA CAPTURE

Users enter vehicle info after payment so that employees know what vehicle they have to attend.

asset management systemMANAGE BOOKINGS

Admin views all bookings (and history) in the list and calendar. Customer and vehicle details are displayed.

digital ad platformEARNINGS REPORT

A weekly/quarterly/monthly report for earnings from online bookings is available in the admin panel.

b2b travel portal COUPONS USAGE

Coupons usage is displayed and mapped to bookings for quick verification.

Technology Overview

USER INTERFACE:

HTML5

CSS 3

Bootstrap

Jquery

Chart.js

BUSINESS LOGIC:

PHP

Laravel

Swift

DATABASE:

MySQL

OTHER TOOLS & TECHNOLOGY:

GIT

JIRA

Venmo

Twilio

Android Studio

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