The client identified following issues for home buyers, sellers, realtors and mortgage lenders for USA market.
- The Client was using a native web app that was not user friendly and not interactive hence failed to engage customers.
- The client wanted a platform for booking requests and an internal system to accept or decline them for their bike repairing & maintenance service.
- Users did not have any option to view service history against their servicings availed in the client workshop.
- Customers were not able to communicate with the mechanics to discuss issues related to servicing of their vehicle.
- Previous web app did not have the option of notifying the customers from the app.
SOLUTIONS WE PROVIDED
The customer enjoyed the following benefits through the solution provided by our team.
- We replaced the native web app with a Progressive Web App that provided an interactive platform for all users resulting in better user engagement.
- The solution provided an integrated platform to raise a booking request by customer and approval option from admin along with tracking options for all user types.
- The platform provides an option to view service histories, installment history of ongoing loans.
- The platform has a chat option through which customers can interact with mechanics and discuss the issues related to vehicle servicing.
- The solution includes a push notification feature, through which admin can send push notification and email notification to the users.