The client wanted a solution comprising the following qualities.
- High cost on customer support for travel booking.
- Difficulty to handle high volume support calls – leads to business loss.
- On the go booking experience was not user friendly.
- 24×7 and uniform standard of customer supports globally required.
SOLUTIONS WE PROVIDED
The customer enjoyed the following benefits through the solution provided by team.
- The chatbot reduced the need for human interaction hence less number of customer executives were required by the client.
- Chatbot solution helps in self-booking that reduced the high volume support calls.
- The chatbot solution guides the visitor with relevant information related to the visitor’s requirements on the go with an interactive UI.
- The solution is built on artificial intelligence and works on its own that provides 24×7 uniform standard of customer support globally.