Increased order processing
Modern businesses that deal with multiple vendors, contractors and subcontractors, need to integrate with various third party devices for smooth workflow and operations. Facility managers hence find it extremely difficult to manage
everything through a single window. For most facility managers, order processing, monitoring and distribution of work is a nightmare, specially when they are dealing with a number of service providers, vendors, contractors
and ground workers. And business objectives can’t be achieved through manual handling of such tasks. In such scenarios, business efficiency is achieved only through an automated , timely, accurate and proper monitoring of all
work orders and operations.
Our client has to deal with a number of facilities and hence they wanted to develop a fully automated facility management solution that not only allows to record their operations but also integrates with the system of existing
customers and third-party vendors to automate the order processing.
The platform also comes with an automated facility management and monitoring tool that gives access to subcontractors and ground workers via dedicated access accounts or specialized mobile apps and the system automates the distribution
of the orders between the parties once it is registered by their customer.
Facility managers often face a number of challenges while maintaining a facility. Modern day facility management solutions comes with multiple features but the problem arises when it comes to integrate your system with multi third
party devices for smooth business operations.
The automated facility management with order processing and monitoring tools help to efficiently track, manage, and report on work orders, preventive maintenance, field services, assets, and other day-to-day business operations.
The solution also comes with a mobile application that allows customers to raise concerns and submit support tickets in real-time.
There are top notch facility management solutions in the market but all softwares can’t be customized as per specific business needs.
Absence of a unified Ordering System and Monitoring Tool for their business verticals. Also Real Time Order Monitoring and Status update tools were not available.
The client was struggling with managing three different management software for the three business verticals they have namely -Electrical; Heating, ventilation and plumbing; Finishing trades. A disjointed maintenance
management system was causing them time and cost overruns.
Multi featured complex monitoring and reporting dashboard usually comes in web and tablets and lacks mobile compatibility. And unavailability of mobile platform leads to missing on the go access to information,
lack of notification and important alerts and zero ability to submit support tickets and problems in real-time.
The client’s system was missing real-time tracking of job and order processing status. Lack of analytical data makes it difficult to determine and monitor the health of facilities, assets and equipments.
Simple, flexible, and secured system to manage orders/jobs and execution of orders by the subcontractors. The solution makes it easy to collaborate among the subcontractors for common jobs. Hassle free reporting of orders,
jobs, tracking and monitoring all in one solution.
Constant monitoring of the ongoing tasks and keeping track of real time downtime and failures. Automatically scheduling service tasks and generating the necessary work orders for the same.
Space allocation along with a defined floor plan helps avert damages in case any fault is detected within the facility. Iot sensors installed within the facility helps track and identify the exact location of any fault just
preventing any downtime and losses due to accidents.
Real time notifications ensures a quick and timely update of tasks. By using real-time notification the business process and decision making become very quick, correct, and effective. Ensure team accountability with real-time
updates, alerts, and notifications.
Automated reports on work orders, maintenance requests, inspections, field services, and other day-to-day processes with KPIs in real-time. Centralized dashboard for analyzing parameters like performance, analytics, work orders,
Automatic routing of tasks, requests, work orders etc to the appropriate person. Mobile application helps to set up or approve work orders, event and schedule requests all in real time and on the go.
Order processing and monitoring system with real time notification.
Real-Time Order Monitoring and Status update.
Order distribution to multiple channels including Suppliers, Subcontractors, and Distributors.
Inbuilt chat platform for on the go real time communication with various vendors and stakeholders on the platform.
Mobile Application helps to monitor offers and orders on the go ensuring quick reporting. It also comes with features like real time notifications and alerts.
A reporting system for various stakeholders.
Report customization, delegation, and scheduled distribution over email.
The action of every user on the platform is tracked and logged for auditing.
Offer creation, revision, import, export, and distribution feature.
Order creation module with the bulk import feature. Ability to map with distributors.
Import Work Orders and offers from SAP.
Notification tool for website, desktop application, and mobile apps for quick updates and communication.
Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business objectives
as discussed with the client.
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. Agile Project plan and backlog
document and sprints are planned.
Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts have been working with the client for 6+ years and delivered multiple versions of the platform along with several new enhancements
following Agile methodology for technology implementation with continued support since its first release in 2016.