The client was facing the following business problems prior to implementation:
- Due to the existing manual handling system, the client was facing problems of assigning patients to the nurses and managers and track them.
- The client was facing problems managing the treatment schedule of individual cases and keep a note of all the treatment summary properly.
- The client was unable to preserve all the test results and related documents that can be accessed easily by the employees when required.
- Case-specific instructions or special notes added by supervisors were problematic to be conveyed to all hospital staff assigned to that case.
- Generating and tracking different invoices manually and manual preservation of historical invoices was difficult.
- Communicating between employees by mails or faxes and keeping a record of that was nearly impossible for the client.
- Keeping track of employees’ individual time log, their hourly rates and non-billable days.
- Generating audit or billing records instantly from historical records was not possible.
SOLUTIONS WE PROVIDED
The customer enjoyed the following benefits through the solution provided by team.
- The solution provided a platform to denote patients as cases and assign nurses against each case along with updates and tracking options.
- The platform has an option to assign doctors to cases and schedule appointments along with an option to add and view case summaries.
- Different test results and medical documents of each specific case can be uploaded against each case and viewed when required from the platform.
- Case-specific special instructions or notes can be added in the platform against each case and users can view the instructions on the go.
- The solution has an invoice section where invoices can be generated or viewed and preserved as invoice history.
- The solution provided a fax option to send, receive and save faxes. Users can also sync their Gmail and office 365 accounts with the platform.
- Employee rates and hour logs can be created and tracked along with non-billable information.
- The platform provides an option to generate audit and billing reports along with an option to download reports.