The client was facing the following business problems prior to implementation:
- Lack of a consolidated view of tenants’ information and property operations.
- The element of trust is crucial for a strong foundation so it has to be there among residents and property managers.
- Services and operational issues in property management and maintenance.
- Managing property and its day-to-day tasks can be a real burden whereas avoiding certain risks won’t be possible.
- Almost every other property manager is hurt by skyrocketing direct and indirect costs.
- Providing seamless services to the residents.
SOLUTIONS WE PROVIDED
The customer enjoyed the following benefits through the solution provided by team.
- Central Administration to add and manage residents and their associated information. A Multi-tenant solution to control multiple properties and their residents, services, and operations.
- Transparent communication between residents and property manager with options for residents to create service requests like Valet Services, Food Orders, Maintenance services, Spa services, and club bookings.
- Order management and processing for residents and utility managers like Food, Valet, Maintenance, Spa, etc with segregation of duties and role-based access.
- Seamless payment integration to pay for utilities, Homeowners Associations, Booking, etc and notifications.
- Run Maintenance on properties on service requests like plumbing, electrical, carpenter, etc.
- Residents get Progressive Web Apps to control their visitors, connect with smart home controllers apps and more.