1500+
Active Users
400+
Physician Registered
2600+
Appointments Booked
20%
Growth In Revenue YoY
About the Client
Name
A US based telehealth consultation provider
Industry
Healthcare (Telehealth, Consultation)
Location
USA
Business
It provides interactive telemedicine and virtual care platform
Project Overview — Interactive telemedicine and virtual care platform
There are a lot of telemedicine application available around and each one has its own unique features, compliances and licensing models. However, our client, a renowned telehealth service provider from the US, wanted to develop
a cloud based web and mobile application for telehealth consultation, with both audio and video features, where user can simply sign in and book an appointment by posting their current medical condition and previous case
history.
The application allows user to make an appointment by setting up all their current medical records and medical history after registration. The user has the option to book a slot for appointment based on their preferences like
date and time preference, current condition , current location etc.
User can opt for any mode of telehealth consultation – video or audio consultation. Once an appointment is booked by the user, it can be then picked up by any available doctors. The doctors can either accept or reject the appointment
after reviewing the patient records and past history. If rejected, the appointment is unlocked and can be picked up by another doctors who are available.
Once accepted, during the video or audio consultation, doctors will have provision to prepare their treatment plan which will be then saved under the patient’s medical history. During the consultation, the doctor can access
any past medical history or treatment plan if needed.
Telemedicine Consultation through web and mobile application
Post pandemic world sees a greater demand for a virtual way to consult with healthcare providers. Telemedicine allows patients to consult with the best doctors from around the world. The application we built, makes it so easy to consult with physicians from the comfort of user’s home and with a click of a couple of buttons, which is of immense help especially for elderly people.
Tele Medical App Issues presented
-
Usability issues and bad user experience
The registration and consultation process of most telemedicine app is complicated with several steps to follow
-
Lack of In App Audio Video consultation
Most telemedicine app provides phone number to consult with physicians without in app audio/video facility.
-
Lack of digital prescription and treatment plan
Most telemedicine app users use pen and paper to make a treatment plan for their patient and send them over image sharing media such as Whatsapp or Telegram.
-
Does not accept Insurance as payment
Most telemedicine app does not accept insurance as a payment which forces users to pay using cash or plastic money.
-
No Medication tracker
Most telemedicine app does not have a proper medication tracker for patients and doctors for future reference.
-
Managing appointments was difficult
Most telemedicine app does not have an option to transfer the appointment to another doctor in case the patient is not the right match for the doctor or vice versa.
Business Benefits Achieved
- Comfortable teleconsultation from the comfort of home increases popularity of the telehealth provider.
- Improved user experience and appointment booking ensures happy and repeat visitors.
- Schedule management allows doctor to schedule their day and attend to more serious patients.
- Insurance payment option ensures that the service provider gets timely payments and also repeat appointments.
- Overall growth of 20 % during the first year of launch of the app.
1500 +
Active Users
400 +
Physician Registered
2600 +
Appointments Booked
20%
Growth In Revenue YoY
Solutions provided by Dreamztech
Easy to set up application process
The module allows patients to have a one time preference setup while booking an appointment, where they can fill all their medical, personal and payment information. With only very few options to answer, user can book an
appointment as all other informations are already available.
In app Audio/Video consultation with In-built chat
Patients can directly interact with the doctors via audio or video consultation mode without the need to share their personal information like phone numbers or whatsapp numbers. All communication are done digitally maintaining
users privacy.
Ai based doctor recommendations
The application suggests names of doctors most suitable for treating a particular disease based on the symptoms, keywords and details of the ailment provided by the patient while booking an appointment.
Push notifications and medication tracker
The application keeps records of medications for future reference and sends out push notifications as reminders for patients to take their medicine on time.
Digital prescriptions and In App treatment plan
During the consultation physicians can make treatment plan with the help of the treatment plan module which automatically generates a reports and get stored under the user’s account.
Insurance as payment
The application integrated with third party services, connects your insurance details over api and accepts that as payment method.
Key Features
Patient Registration
The application allows the patients to register by simply filling up their medical records, upload prescriptions and any other suggestions from their past doctors.
Video and Audio consultation
The telemedicine app comes with options to book an appointment with audio or video consultation.
One time preference set up for elderly patients
One time configuration setup with just basic personal details makes it very easy for elderly patients During the booking of an appointment only few necessary questions are asked to keep the process simple.
Insurance as a mode of payment
User can add their insurance details along with the application. The app allows user to pay their medical expenses through their medical insurance.
Geo -location feature
The location feature allows users to be matched with the most suitable doctor from the nearest location, unless they specifically choose to see a doctor from a particular location.
EHR and Digital Prescriptions
All medical data and treatment plan prepared by the user and doctors during an appointment are stored digitally in the cloud. Doctors can publish digital prescriptions which are acceptable within the medical fraternity.
Ability to add family members
The application allows user to add family members as dependant accounts who can book an appointment on behalf of them.
HIPAA Compliance
The application meets all regulations and compliance laid by Hipaa.
Medication Tracker
The app allows patients and doctors to track medication prescribed for future reference.
Built in chat
The built in chat allows a smooth communication between patient and doctor during a video or audio consultation.
How DreamzTech helped and ensure end-to-end solution
Requirement Gathering and Analysis
Onshore Business Analysts from DreamzTech interviewed stakeholders from client premises and gathered requirements for the project. They worked with offshore Business Analyst and Solution Architects for analyzing the business
objectives as discussed with the client.
Project Planning and Execution
The dedicated team assigned to the project analyzed the objectives of the project and the probable solutions to determine technologies to be used, database structure, data flow, and microservices. For developing an application
compatible with Android and iOS, we planned to segregate the project into multiple phases with separate deadlines.
UAT and Deployment
Our team consisting of Project Managers, Tech Leads, Designers, Developers, and Quality Analysts worked with the client for over 5 months. The team delivered along with several new enhancements following Agile methodology for
technology implementation with continued support.
